At Baby Trend Store, we understand that parents want only the best for their little ones. That’s why we’ve designed our shipping and returns policies with your family’s convenience and safety in mind.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive an email notification with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

International Note: Delivery times may vary depending on customs processing in your country. Some remote areas may not be serviceable.

Returns & Exchanges

We want you to be completely satisfied with your Baby Trend Store purchase. If any item doesn’t meet your expectations, our parent-friendly return process makes it easy to exchange or return.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be in original condition with tags attached
  • Options: Free exchanges, full refunds (minus shipping), or store credit

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened Baby Toiletries
  • Baby Wipes & Warmers
  • Bassinets & Bedside Sleepers (unless defective)
  • Crib & Toddler Mattresses (unless defective)
  • Breastfeeding accessories (for hygiene reasons)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Your preference (exchange or refund)

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Baby Trend Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) to return: [Product Name(s)]
Reason: [Please specify]
Preference: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Thank you for your assistance!

Best regards,
[Your Name]
[Your Email Address]

Step 2: Package Your Items

Once your return is approved:

  • Repackage items in their original packaging with all tags attached
  • Include a copy of your order confirmation or return authorization email
  • Securely seal the package

Step 3: Ship Your Return

  • For defective items: We’ll provide prepaid return shipping labels
  • For other returns:
    • US Customers: Use the provided FedEx return label
    • International Customers: Use a tracked shipping service (we recommend)

Note: Original shipping fees are non-refundable unless the return is due to our error.

Refund Processing

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Exchange Process

  • We’ll ship your replacement item once we receive the return
  • No additional shipping charges for exchanges (continental US only)
  • International customers may need to pay shipping differences

Parent-to-Parent Tip

Before returning, check if our customer care team can help resolve your issue. Many questions about product use can be quickly answered by our experienced parent-support specialists!

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free replacement or full refund

Contact Us

Our parent-run customer care team is happy to assist with any shipping or return questions:

  • Email: [email protected]
  • Mail: Baby Trend Store, 1979 Sampson Street, Denver, CO 80222 USA

Thank you for trusting Baby Trend Store with your family’s needs. We value your trust as much as we value the safety of our own little ones!